Most people would say they want a life full of positive experiences. “No hardship, much wealth, health and general success.” In their minds, this is true – they always want to follow the path of least resistance. However, it is not the way to make people happy for an extended period of time.
In truth, when players constantly face a void of challenge, they quickly disengage and lose interest. At the same time, if they constantly face an unbeatable challenge, they become discouraged or excessively frustrated.
So what’s a good game designer supposed to do? If everything is doable, people are happy, then immediately bored. If everything is difficult, people are frustrated and quit.
The answer is remarkably simple:
Alternate between positive and negative experiences.
The execution of this answer is devilishly difficult.
The Trap of Difficulty
There’s an art to creating a satisfying experience. It has to be varied, full of positive, happy experiences and also constantly interspersed with new difficulties and challenges.
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| Not sure what D&C is, but this picture rules. |
When I see new content designers sit down to work on a boss encounter, I regularly see them fall into the trap of the image to the left.
When they think “let’s make this a little more challenging”, they dramatically overdo it. The player is then like the poor, fat, little bike-rider – wondering why these gentle, rolling hills suddenly became burning mountains.
Highly skilled players often react to these situations with renewed vigor. Like the red bike-rider, they forge on ahead until the challenge is overcome. Years of experience showed they can win.
I’m fairly confident that this type of development work is where the concept of Boss monsters came from. “Man, this game has started to drag on… we really need something here to mix it up.” In fact, this type of logic is a great way to break-up a section of dungeon or raid trash that has gone on for too long.
… but that’s not going far enough.
Understanding Which Way You’re Bent
I’ve found that most designers come out the gate with one of two polarities – pro-player and anti-player minded. Pro-player designers want all mechanics easy to learn, sold by great visuals and showered with rewards. Anti-player designers want to exert their will and vision on the players, forcing them to jump through hoops, make difficult mental connections and make small, marginal gains at every turn.
As a result, pro-player designers tend to drift towards class, quest, event and item design while anti-player designers drift towards boss, dungeon design and marketing. (Just kidding, Marc)
Neither of these views is enough. In fact, inappropriately applied, both can cause massive harm to a game.
If a pro-player designer gives out an item too strong too soon, they can ruin hundreds of hours of potentially rewarding quests. If an anti-player designer creates a challenging boss before players have the experience to beat it, players can quit the game entirely.
Instead, the first major challenge as a designer is to learn how to temper your natural polarity with the opposite one. In truth – few people are completely pro or anti-player – but becoming aware of your bias helps inform your design decisions.
What’s the most satisfying type of pacing?
If you were to ask most players, they would state that their favorite type of pacing is when the game starts out gentle, then gets harder and harder and harder until they finally beat the boss and obtain his massive stash of gold.This isn’t true. In truth, the player is most satisfied when you push him as close as possible to their breaking point – without breaking them – then release the pressure.
Unfortunately, the more people that play your game, the greater the variety of experiences, tolerances and fickleness that you have to handle. Calibrating the difficulty of your game is increasingly difficult as the audience size increases.
If you’ve been around the video game scene for enough years now, this is why you frequently see people who will rave about a specific indie video game, while another person will play it and find it utterly dissatisfying. 
The game that entranced the first player put them in a situation where they were captivated by its challenges and opportunities. The same game could have been either too difficult or too easy for the second player.The rare super successful game in the independent game field has often been one where the challenge of the game scaled with the ability and interests of the player. Minecraft is an amazing example – whether its a tree fort or a fifteen story skyscraper, your creation was a by product of your own limits.
Thinking Like the Devil
A player’s stress level should not consistently increase or decrease while they are playing your game. It should be an unpredictable stream full of spikes and valleys, alternating between moments of difficulty, challenge and release.
There’s a few major points to keep in mind. When a player first begins your game (or any new environment/experience) – they are immediately in a high stress state. Your first task is to release that high stress state with some simple challenges to reassure them before throwing more difficult tasks at them later.
Secondly, while the spikes and valleys are alternating, the difficulty and thus the stress level of the experience need to be generally increasing over time. This allows you to compensate for the player’s personal growth, skill and general comfort level as they have adapted to the game and environment.
The next major point is that stress levels and difficulty are *not* a 1:1 relationship. In fact, the difficulty of your game can climb steeply while the player’s stress level is actually decreasing.
The human mind is a tool of adaptation – it works harder the more “different” things are from its currently established baseline. Increased challenge levels incur increased stress. However, once it has adapted to a particular level of stress, the same stimulus that was incredibly painful before is now barely noticable.
Clever use of severe, short difficulty spikes can actually result in decreased stress in the long-term – so long as the difficulty spikes can be overcome.
The art of adjusting these peaks and valleys is known as Pacing.
Consistency is the Enemy of Memorability
Next time, I’m going to talk about some common pacing problems and the challenges you face when detecting them.
Been reading this blog for a month or two now, and I’m really enjoying it! Little off topic, but D&C in that image refers to the Doctrine and Covenants, one of the important texts of the mormon church. What it meant was bugging me too after I read it, so I did a bit of wikipedia-fu and found it.
I wish there were a little more anti-player mindset left in the levelling up process in WoW. I feel constantly invincible, and the epic quests and low-to-mid level dungeons I can do seem utterly pointless because it’s too easy to get stuff other ways now. I know people want to be at max level faster, but the REASON they want to be at max level is because everything else is boring now.
Even in Pandaria at level 86, I went AFK for fifteen minutes for a phone call while on a quest in the Jade Forest. When I came back, an enemy had been attacking me – presumably for almsot the entire time, from how my combat log looked. And I… was at 70% HP, after being wailed on for ten to fifteen minutes straight by fish-people. So even when I’m 90% of the way to max level, the difficulty and stress ratings are still at a flat zero, the same place they’ve been for the last 100 hours. Even easy single player games do a vastly better job of pacing than WoW does. Vanilla WoW, for all its other problems, had better pacing too, at least in this regard.
If there’s one thing that annoys me about the changes made to WoW, it’s that new content is released to replace old content instead of to append to the end of it, but if there are two things that annoy me, this is the second one. And they’re kind of the same issue, in a way. The pacing of the old content was good, when it went in, but now it’s designed to make the player skip straight past all the peaks and breeze through only the valleys.